Below are some suggestions:
– Check the status of your order;
– If it can be tracked, calculate the number of business days between its shipment date and the current day. Business days refer to the period of time between Monday and Friday and do not include national holidays or weekends;
If its estimated delivery time has not passed yet, please wait for some other days. If you have not received your parcel during this period of time, you can confirm that the shipping address is correct;
If there are no problems with your address, the delivery of your order may have been delayed by slow Customs, logistics or postal clearance procedures.
If you require any further assistance or if your order is nowhere to be found, please do not hesitate to contact us and we will arrange a refund or a reshipment.