Function:

If the Customs Agency imposes import duties on an order covered by tariff insurance, you will receive reimbursement of the duties or of your order.

Please send us all the documents you received from your local Customs agency, and we will provide you with an invoice or other documents.

Orders with tariff insurance:

Turkey:

If you are charged import duties on an item covered by tariff insurance, contact us for reimbursement of up to 100% of the value of the item.

Brazil:

If you are charged import duties on an item covered by tariff insurance, contact us for reimbursement of up to 100% of the value of the item. (Excludes Postal Clearance and ICMS.)

All other countries:

If you are charged import duties on an item covered by tariff insurance, contact us for reimbursement of up to 60% of the value of the item.

Orders placed after December 12, 2020: All tariff charges and associated processing costs will be refunded.

Orders placed before December 12, 2020: Only the actual value of the tariff will be refunded; processing costs (customs handling fees, courier processing fees, administrative fees, etc.) will not be refunded.

We will arrange your refund within 1 business day after receiving a copy of the receipt and documents the customs agency of your country has sent you.

Orders without tariff insurance:

If your order is not covered by the tariff insurance you paid, you will not be eligible for a refund of its import duties.